Policies & Frequently Asked Questions

Are children allowed at the resort?
Children of all ages are welcome to stay at the Harbour Village Beach Club. There is no charge for children 11 and under staying in the parent's room and sharing existing bedding. This is not applicable to packages.

Is smoking allowed at the resort?
Harbour Village Beach Club is a NON-SMOKING hotel. Smoking is prohibited inside guest rooms, including guest room patios and balconies. A violation of the smoking policy will result in a US$ 1,000 room recovery cleaning fee and possible expulsion from the hotel at management’s discretion. Any unused portion of the guest stay will be nonrefundable. Smoking is only allowed in designated areas.

Are pets allowed on property?
Pets, including service animals, are not allowed at the Harbour Village Beach Club.

How does Club Membership work?
Guests are temporary members of the Harbour Village Beach Club, which allows them access to the facilities at any time during their stay. Upon check-in, guests must register at the Club’s concierge desk to obtain the Temporary Membership Card for access to the Club’s private Beach, Dive Center, Pool, Spa, Fitness Center, Member’s Lounge, complimentary Wi-Fi and receive charging privileges. The temporary membership is subject to the Club Rules and Regulations.

Villas are privately owned and rented through a rental agreement between the owner and client and are subject to the terms and conditions of the rental agreement.

What time is check-in and check-out?
Check-in is 4:00p.m. Check-out is at 12:00pm.

How do I arrange an airport transfer?
Please advise Harbour Village of your flight arrival and departure information so your transfer arrangements may be made. Airport transfers are complimentary. Private transfer arrangements are also available. Please contact reservations for more details.

What is the dive concierge service?
The dive concierge service is complimentary. Our staff will take care of moving, storing, and cleaning all guest equipment. The service is available for boat and shore diving during normal business hours.

For those who sign up for boat diving, equipment will be labeled and on the boat prior to the divers' arrival. Once on the boat, divers attach their BCD and regulator to their cylinder, and they are ready to go. At the end of the trip divers leave their equipment on the boat and our staff takes care of rinsing and storing guest equipment.

There is a drive through station at the entrance of the resort to pick up tanks for those who choose to shore dive off property.

Should dive courses be booked prior to arrival?
All dive courses should be booked before arrival at the resort to ensure that desired classes can be accommodated, and all required paperwork and medical forms are complete. Courses are all taught using PADI e-learning to minimize classroom time. To purchase e-learning, visit www.padi.com/courses, select the desired courses and use store number 2372 for Great Adventures Bonaire.

Can I pre-book my individual boat dives at Harbour Village?
Dive boat trips can be booked upon arrival. We suggest pre-booking during high occupancy periods.

Can I prepay for diving?
Diving or diving packages may be purchased with or without accommodation. The diving and accommodation packages include 6 or 11 boat dives, taken over 6 days, both with unlimited shore diving. Dive packages can be booked in advance or after arriving at the resort.

Should I be medically fit to dive?
All divers must monitor their own fitness levels and determine, with their physicians, if they are fit to dive. Those taking dive courses are required to complete a medical questionnaire in advance of the trip that can be requested by emailing divemanager@harbourvillage.com(opens in new window). If any of the answers on the medical form are a “YES”, this form must be signed by a physician on Page 2 stating that the diver is fit to dive. We do have the ability to schedule appointments with a local dive physician on Bonaire, but this will lead to a delay in the start of the course.

Is storage available for dive gear?
There are gear lockers next to the dive shop that are open from 8am until 5pm and a small number of private lockers for access to gear outside of business hours.

Does Great Adventures supply Nitrox?
Nitrox is available at 32%. A valid certification card must be shown to use it. There is no additional charge for Nitrox.

Does Great Adventures rent equipment?
Rentals available include BCDs, regulators, masks & snorkels, full foot fins, open heel fins and wetsuits. Sizes may be sent in advance to reserve rental equipment for use upon arrival.

Are two tank morning dives available?
Yes. Participating in the 8:30 AM and 10:30 AM boat dives back-to-back is considered a 2-tank boat dive. The dive boat returns to the dock between the 8:30am and 10:30am dive to pick up divers for the 10:30am dive. Those divers not participating in the 10:30am dive disembark, which takes no more than 15 minutes. There are nearby restrooms available for divers participating in the 2-tank boat dive (8:30am and 10:30am back-to-back).

Is it possible to shore dive from the resort?
There is a wonderful shore dive right from our beach with the wreck “Our Confidence” sitting at 18m / 60ft. Our coral restoration projects are accessible from shore as well as the dive site “Something Special” a short swim away.

How many and at what times are the daily dive boat trips?
Typically, there are three boat dives daily at 8:30am, 10:30am and 2pm. This schedule may change depending upon resort occupancy.

• When booking dives, please take into account a 24-hour period between the last dive and flying time.
• All divers must be certified and bring proof of certification in order to purchase and use a boat dive package.
• Bonaire is a protected Marine Park and all visitors are required to pay a Bonaire Nature Fee for all divers and non divers prior to arrival.
• All students, prior to starting a dive course, must fill out a Medical Form. Any questions that are answered with a final “yes” on the medical form require a physician for a medical evaluation. Participation in a course requires physician’s approval.
• Boat diving packages include weights and unlimited air during package days only.
• Complimentary concierge dive services are available for all certified divers who sign up for boat dives and boat dive packages, including night dives.
• To receive concierge service for shore diving, guests must give Great Adventures Bonaire at least 1 hour’s notice, before going shore diving, and return at least 30 minutes prior to the close of business for service upon their return to the resort.
• Complimentary Nitrox upgrade for Nitrox certified divers only. Proof of certification required.
• Proof of age required for all juniors 10-15 years of age.
• Pre-paid diving and dive packages are non refundable and are non transferable.
• All divers are required by the Bonaire Marine Park to carry out a shore orientation dive before they can dive off property either by boat or shore.
• Bonaire Marine Park entry fee for non-residents is $40 per calendar year.
• All diving is subject to availability.
• Prices are subject to change without notice.
• All prices include service charge and sales tax.
• Diving services at Great Adventures Bonaire are for Harbour Village Beach Club guests only.

Reservation Policy, Deposits, and Cancellations

A deposit of 25% of the total package price is required to confirm all
reservations.

Rooms & Suites

Winter (January 6, 2024 - April 19, 2024, October 26, 2024 - December 20,2024)
Final, non-refundable balance is due 30 days prior to arrival and will
be charged automatically to the credit card on file. Stay is fully
refundable up to 30 days prior to arrival.

Summer (April 20, 2024 - October 25, 2024)
Final, non-refundable balance is due 30 days prior to arrival and will
be charged automatically to the credit card on file. Stay is fully
refundable up to 30 days prior to arrival.

Peak (December 21, 2024 - January 10, 2025)
Final, non-refundable balance is due 60 days prior to arrival and will
be charged automatically to the credit card on file. Stay is fully
refundable up to 60 days prior to arrival.

Private Villas

Winter (January 6, 2024 – April 19, 2024, October 26, 2024 – December 20,2024)
Final, non-refundable balance is due 30 days prior to arrival and will
be charged automatically to the credit card on file. Stay is fully
refundable up to 30 days prior to arrival

Summer (April 20, 2024 – October 25, 2024)
Final, non-refundable balance is due 30 days prior to arrival and will
be charged automatically to the credit card on file. Stay is fully
refundable up to 30 days prior to arrival

Peak (December 21, 2024 – January 10, 2025)
Final, non-refundable balance is due 60 days prior to arrival and will
be charged automatically to the credit card on file. Stay is fully
refundable up to 60 days prior to arrival

Above dates and policies are subject to change without notice. Other
conditions may apply at peak periods, for special programs and group
travel. Special terms apply to reservations in the private residences.
Please contact reservations for details. All major credit cards are
accepted, but not personal checks.

Nightly Rates, Service Charge,Taxes

Nightly rates are in U.S. dollars, are based on the European Plan (no meals are included with nightly rates) and are subject to 18% service charge. These rates are for single or double occupancy. The extra person nightly charge is $62.50 per person/night per room plus 18% service charge.

The service charge is charged for services provided beyond the accommodation rental. These services include:

Temporary membership in the Harbour Village Beach Club, which allows access to the facilities at any time during the stay:

• Club’s private beach with beach chairs and beach towels
• PADI 5 Star Instructor Development Dive and Watersports Center with use of kayaks and paddle boards
• Kasa Coral and spa cascade pools, spa, fitness center, and computer lounge
• Round trip airport transfers
• Personal Wi-Fi in the room and throughout the resort
• Complimentary Nespresso coffee in the room
• Housekeeping service
• Free parking

Taxes include the Tourism Levy (TIL) and Reef Preservation Fee. The Tourism Improvement Levy ($1.00 per person per night) directly supports tourism through BONHATA (the Bonaire Hotel and Travel Association) and Reef Preservation Fee ($1.00 per person per night) directly supports the Harbour Village Reef Foundation. These contributions aim to improve your experience on the island and environmental causes on Bonaire. In the past, the TIL was a separate levy which was an extension of the government room tax.

Reservations, Cancellations, and Rescheduling

It is best to book spa treatments in advance by contacting reservations at 800-424-0004 or reservations@harbourvillage.com. Spa services are per appointment only. In order to allow enough time to prepare and relax, we recommend arriving ten minutes prior to your appointment.

We require at least 24 hours notice when canceling or rescheduling an appointment. Last-minute cancellations will result in a penalty charge of 50% of your scheduled services.

Health Considerations
A portion of the services offered are not recommended for persons undergoing treatment for certain health conditions or while taking some medications, particularly those with certain allergies, heart ailments, diabetes or pregnancy.

Children
Members and guests under 16 years of age are not permitted in the treatment or spa facilities. Service charge and payment rates for services are quoted per person and do not include 15% service charge or taxes. Prices and service are subject to change without notice. All major credit cards are accepted.

Daily breakfast, lunch, and dinner are served at the seaside La Balandra Restaurant. Beach and room service are also available. A 18% surcharge applies on all room service orders. A private, torch-lit dinner on the beach may be arranged through prior reservation, an additional $25 set- up fee applies. Other dining site options may be available according to occupancy and at management discretion.

Smoking
Smoking is not permitted in the bar, on the main restaurant dining deck or at the beach dining tables at La Balandra Restaurant. Smoking is permitted only in the designated restaurant lounge area. A violation of the smoking policy will result in being asked to leave the restaurant. Pending food orders will be charged and sent to the guest room, or outside guests will be given their food orders for takeout and will be asked to leave the hotel premises.

Taxes, Gratuity
No service charge is applied at La Balandra Restaurant. Additional gratuities are at your discretion. A 6% ABB sales tax applies to consumption items and services purchases throughout the resort.

All menus and pricing are subject to change. All major credit cards are accepted, but not personal checks. As a standard, this luxury hotel in Bonaire has Rates and Conditions that are subject to change without notice.

The World Health Organization has declared the novel Coronavirus (COVID-19) a worldwide pandemic. Due to its capacity to transmit from person-to-person through respiratory droplets, the government has set recommendations, guidelines, and some prohibitions which Harbour Village Beach Club (the "Organization") adheres to comply with.

By signing the registration card upon check-in, guests acknowledge and agree that they are aware of the existence of the risk on their physical appearance to the venue and their participation to the activity of the Organization that may cause injury or illness such as, but not limited to Influenza, MRSA, or COVID-19 that may lead to paralysis or death.

By registering at Harbour Village Beach Club, guests acknowledge that they have not experienced symptoms of fever, fatigue, difficulty in breathing, or dry cough or exhibit any other symptoms relating to COVID-19 or any communicable disease within the last 14 days.

Guests agree and acknowledge that they are fully and personally responsible for their own safety and actions while and during their participation and recognize that they may be in any case at risk of contracting COVID-19.

With full knowledge of the risks involved, guests hereby release, waive, discharge the Organization, its board, officers, independent contractors, affiliates, employees, representatives, successors, and assigns from any and all liabilities, claims, demands, actions, and causes of action whatsoever, directly or indirectly arising out of or related to any loss, damage, injury, or death, that may be sustained by themselves and all members in their party related to COVID-19 while participating in any activity while in, on, or around the premises or while using the facilities that may lead to unintentional exposure or harm due to COVID-19.

Guests agree to indemnify, defend, and hold harmless the Organization from and against any and all costs, expenses, damages, lawsuits, and/or liabilities or claims arising whether directly or indirectly from or related to any and all claims made by or against any of the released party due to injury, loss, or death from or related to COVID-19.

By signing the registration card upon check-in, guests acknowledge that they have read the foregoing Liability Release Waiver and understand its contents; that they are at least eighteen (18) years old and fully competent to give consent; That they have been sufficiently informed of the risks involved and give their voluntary consent in signing it as their own free act and deed; that they give voluntary consent in signing the registration card, which serves as a Liability Release Waiver, as their own free act and deed with full intention to be bound by the same, and free from any inducement or representation.

The registration card will serve as a waiver and agreement to the Accommodation Policies, COVID-19 Policies, all Policies & Terms and Privacy Policies and will remain effective until laws and mandates relevant to COVID-19 are lifted.